You have a grace period of 1 hour for orders placed between working hours of 9 am - 6 pm, Monday to Saturday, to cancel your order before our artists start working on it. A 3% transaction fee will be charged for all cancellations. For orders placed between non-working hours or on Sundays, you can cancel your order anytime before the start of the next workday. 

If your order arrives broken or is not as per your instruction, please inform us within 24 hours of time of delivery so that we can rectify the situation.